ROLE SUMMARY

ABOUT THE COMPANY

Navigate Health & Wellness is an award-winning holistic healthcare practice based in Tampa, Florida, founded in 2018 by Dr. Kace and Dr. Kaylee Groff. The company specializes in neurologically-based chiropractic care, spinal decompression, and wellness services designed to help families, pregnant mothers, and individuals improve their long-term health. With a mission to “Create Generational Health,” Navigate Health & Wellness focuses on delivering high-quality, patient-centered care while continuing to expand its reach and impact in the Tampa community.

ABOUT THE ROLE

The Navigate Patient Growth Coordinator is one of the most important drivers of Navigate Health & Wellness’s growth, serving as the first human connection prospective patients experience when reaching out for care. This role is responsible for converting inbound leads into confirmed, deposited new patient appointments with speed, warmth, and genuine professionalism while also supporting the company’s broader front-end growth through reactivation, social media communication, pipeline management, and direct operational support. This position offers the opportunity to play a meaningful role in helping families begin their health journey while developing valuable skills in sales, patient communication, and business growth within a mission-driven healthcare organization committed to creating generational health.

This position is perfect for someone who:

✅ Thrives in fast-paced environments and responds quickly to new opportunities

✅ Enjoys connecting with people and building trust through strong communication

✅ Is highly organized and values structure, follow-up, and accountability

✅ Takes ownership of performance metrics and is motivated by results

✅ Can balance empathy with confidence when guiding potential clients

✅ Wants to grow within a mission-driven, high-performance organization

ROLE RESPONSIBILITIES

1. Lead Conversion & Patient Scheduling

Monitor GoHighLevel (GHL) in real time and respond to all inbound leads within 5 minutes during working hours
Conduct outbound follow-up calls, texts, and emails to nurture leads
Build rapport with prospective patients and guide them toward scheduling
Collect deposits, secure bookings, and provide all required pre-visit details
Maintain accurate CRM records with complete notes, tags, and follow-up actions after every interaction

2. CRM & Pipeline Management

Manage and optimize GHL pipelines, funnels, sequences, and lead stages
Audit lead pipelines regularly to ensure no opportunities are missed
Identify and report automation issues, system errors, or campaign performance shifts
Coordinate with marketing and ads teams to support lead flow optimization

3. Reactivation & Social Media Engagement

Re-engage inactive and cold leads through structured monthly follow-up campaigns
Adjust communication style based on lead behavior and readiness
Reintroduce qualified reactivated leads into active conversion sequences
Support patient retention through ongoing outreach initiatives

4. Social Media & Online Communication Support

Monitor Instagram and Facebook messages, comments, and inquiries during working hours
Convert social media interest into qualified leads and booking opportunities
Escalate sensitive or negative interactions appropriately
Execute Google review outreach campaigns to strengthen online reputation and community trust

5. Reporting, Leadership Support & Operational Growth

Submit daily, weekly, and KPI performance reports to leadership
Respond promptly to direct requests from Dr. Kace and support additional business growth initiatives
Assist with research, outreach, partnerships, and strategic projects as assigned

ROLE QUALIFICATIONS

REQUIRED QUALIFICATIONS

At least 3+ years of overall formal work experience.
Proven experience in sales, lead generation, appointment setting, or customer service
Strong verbal communication and objection-handling skills
Ability to manage high-volume follow-up processes
Experience using CRM systems
Excellent organizational and time management skills
Comfortable working with KPIs and performance metrics
Ability to work independently in a remote environment
Must have own webcam, microphone, and computer (relevant software and subscriptions provided).
Excellent English verbal and written language proficiency (C2 in CEFR Scale).
Access to a quiet work area at home with reliable internet (100 Mbps or more).

PREFERRED ("NICE-TO-HAVE") QUALIFICATIONS

Experience in healthcare, chiropractic, wellness, or medical sales
Familiarity with Facebook, Instagram, and social media lead management
Previous remote SDR or patient coordinator experience
Knowledge of sales reporting and pipeline optimization
Experience with deposit collection or front-end sales processes

ROLE SPECIFICATIONS

Base Salary: Q9,000 base salary + unlimited commissions
Role type: Full-time.
Location: Guatemala (Remote - Work from home).
Schedule: Monday to Friday 9:00 - 6:00 PM EST and Saturday 8:00 - 12:00 PM EST (This is subject to changes due to daylight saving time)

RECRUITING PROCESS

Application / Screening: When you apply for this position, we will ask you a short questionnaire to get to know you a little bit better and ask you for some additional inputs to see if you qualify for the position. In addition, we will ask you to complete a short psychometric evaluation and a short English proficiency assessment. The idea is to explore if this is a good fit before moving forward.

Skills Assessment: You will be asked to complete a few exercises and/or projects designed to recreate the work tasks that you will be responsible for if you are given the role. This helps us gauge your skill level as well as give you a better idea of the required work.

Skills Assessment Interview: This is a 60 min - 90 min conversation where we further test your skills, learn about your previous working experiences, and evaluate culture fit to the role and company.

Hiring Manager Final Interview: This is a 30 min - 60 min conversation with the position’s Hiring Manager (and potentially a few company team members) to get to know you better and to set the expectations and vision for the role.

The entire process usually takes anywhere between 2-6 weeks to complete depending on the seniority of the position.

CONTACT US

If you have any questions or run into any complications while submitting your application, please reach out to:

recruitment@trymeteor.com

+502 4466 9652

Appointment Setter (Growth Coordinator)