ROLE SUMMARY

ABOUT THE COMPANY

Dudum Chiropractic is a chiropractic practice based in the San Francisco Bay Area specializing in non-surgical spinal decompression and advanced care for patients suffering from severe back and neck pain. With over 15 years of experience and a focused niche developed over the past five years, the practice serves patients who have tried multiple treatments and want to avoid surgery. The clinic operates with a growth mindset, investing heavily in marketing, systems, and patient experience to continuously improve outcomes and expand access to high-quality care.

ABOUT THE ROLE

The Appointment Setter plays a critical role in converting marketing-generated leads into scheduled in-office consultations. This position is responsible for handling inbound inquiries, qualifying prospects, and guiding them through a structured process that results in booked appointments. Success in this role directly impacts patient growth and overall revenue performance by improving lead-to-consult conversion rates. This is an opportunity to be part of a performance-driven team where disciplined execution and strong communication skills are highly valued.


This position is perfect for someone who:

✅ Enjoys speaking with people and guiding conversations toward clear outcomes

✅ Thrives in a structured, metrics-driven environment

✅ Is confident handling objections while staying professional and empathetic

✅ Takes ownership of results and follows processes with consistency

✅ Is organized and disciplined when managing follow-ups

✅ Wants to contribute directly to measurable business growth

✅ Is proactive in their approach to chase leads (follow ups)

✅ Provided Empathy and Sympathy when talking to people.

ROLE RESPONSIBILITIES

1. Inbound Lead Follow-Up & Appointment Setting

Ensure timely and structured outreach to marketing-generated leads.

• Contact inbound leads generated through paid advertising

• Follow established scripts to qualify leads and present the consultation offer

• Guide conversations toward booking and secure scheduled appointments

• Maintain fast response times to improve conversion outcomes

2. Lead Qualification & Conversion Execution

Maintain disciplined execution of qualification and closing standards.

• Evaluate leads based on fit, intent, and location criteria

• Handle basic objections and guide leads toward a clear next step

• Apply structured messaging while maintaining natural conversation flow

• Focus on improving offer-to-close performance

3. CRM Updates & Pipeline Management

Maintain accurate documentation and visibility across the pipeline.

• Log call outcomes and lead status in the CRM

• Keep pipeline stages clean and organized

• Document relevant notes to support reporting

• Track follow-up tasks clearly

4. Follow-Up & Reactivation Workflows

Maximize every opportunity through consistent persistence.

• Re-engage leads that did not book during initial outreach

• Execute structured follow-up sequences

• Recover missed calls and stalled conversations

• Maintain consistent outreach across multiple touchpoints
  

Although the responsibilities outlined above will form the core focus of your role, please note that your hiring manager may assign additional relevant tasks as needed to align with the evolving objectives of your position and the overall goals of our business.

ROLE QUALIFICATIONS

REQUIRED QUALIFICATIONS

• At least 3+ years of overall formal work experience.

• Proven experience in appointment setting, inside sales, or call-based roles (not only customer service with upselling, must have been in a direct sales position)

• Strong verbal communication and active listening skills

• Ability to follow scripts while maintaining natural conversation flow

• Comfortable handling objections and guiding conversations toward booking

• Experience working with CRM systems

• Tech savviness to learn new software and AI programs

• Ability to manage high lead volume with speed and accuracy

• Results-oriented mindset with comfort working toward performance targets

• Must have own webcam, microphone, and computer (relevant software and subscriptions provided)

• Excellent English verbal and written language proficiency (C2 on CEFR Scale)

• Access to a quiet work area at home with reliable internet (100 Mbps or more)

PREFERRED ("NICE-TO-HAVE") QUALIFICATIONS

• Experience in healthcare, chiropractic, or medical appointment scheduling

• Familiarity with high-ticket service sales processes

• Experience working with paid-advertising-generated leads

• Understanding of follow-up sequences and pipeline management

• Previous experience in performance-based compensation environments

ROLE SPECIFICATIONS

• Base Salary: Q8,250 base salary + unlimited commissions (high performers have the opportunity to significantly increase or even double their earnings* based on performance)

• Role type: Full-time.

• Location: Guatemala (Remote - Work from home).

• Schedule: NIGHT SCHEDULE

  • Monday to Friday: 4:30pm - 11:00pm / Saturday: 9:00am - 6:00pm

  • This is subject to changes due to daylight saving

RECRUITING PROCESS

• Application / Screening: When you apply for this position, we will ask you a short questionnaire to get to know you a little bit better and ask you for some additional inputs to see if you qualify for the position. In addition, we will ask you to complete a short psychometric evaluation and a short English proficiency assessment. The idea is to explore if this is a good fit before moving forward.

• Skills Assessment: You will be asked to complete a few exercises and/or projects designed to recreate the work tasks that you will be responsible for if you are given the role. This helps us gauge your skill level as well as give you a better idea of the required work.

• Skills Assessment Interview: This is a 60 min - 90 min conversation where we further test your skills, learn about your previous working experiences, and evaluate culture fit to the role and company.

• Hiring Manager Final Interview: This is a 30 min - 60 min conversation with the position’s Hiring Manager (and potentially a few company team members) to get to know you better and to set the expectations and vision for the role.
  

The entire process usually takes anywhere between 2-6 weeks to complete depending on the seniority of the position.

CONTACT US

If you have any questions or run into any complications while submitting your application, please reach out to:

recruitment@trymeteor.com

+502 4466 9652