ROLE SUMMARY

ABOUT THE COMPANY

Duran Business Group is a trusted financial services provider that supports small businesses—particularly Latino-owned enterprises—with bookkeeping, tax preparation, payroll, and strategic consulting. With nearly two decades of experience and a strong reputation in the community, the company combines professional services with cultural understanding to help clients thrive. By expanding its remote workforce, Duran Business Group is focused on scaling its impact through thoughtful delegation and technology-driven operations.
 

ABOUT THE ROLE

This Receptionist & Administrative Support role is essential to ensuring that every client and prospect experiences exceptional service from the very first interaction. The person in this position will be the first point of contact for phone and online inquiries, helping direct communication efficiently and with professionalism. They will also assist with important back-office support tasks to ensure the business runs smoothly behind the scenes. This role is ideal for someone who enjoys helping people, is detail-oriented, and thrives in a dynamic environment where priorities shift throughout the day.

This position is perfect for someone who:

✅ Speaks and writes fluently in both English and Spanish

✅ Enjoys being the first point of contact and delivering warm, helpful service

✅ Can juggle multiple priorities without missing a beat

✅ Feels comfortable using digital tools and systems

✅ Can stay calm and professional in fast-paced moments (especially during tax season)

✅ Likes to take initiative and fill in the gaps before being asked

ROLE RESPONSIBILITIES

CLIENT COMMUNICATION MANAGEMENT

Act as the welcoming face and voice of the company, providing a professional and warm experience to all who contact Duran Business Group.

• Answer incoming calls and respond to messages in a timely and courteous manner
• Direct inquiries to the appropriate internal team member
• Respond to basic questions or requests using company-approved scripts and resources
• Send follow-up emails or messages with requested documents or information
• Monitor and reroute incoming messages from the website, email, and social media

ADMINISTRATIVE AND BACK-OFFICE SUPPORT

Support the internal team by managing key administrative and clerical tasks that help maintain efficiency and organization.

• Help manage and update internal databases and contact lists
• Send, receive, and organize important documents and forms
• Assist with appointment confirmation, follow-up communication, and meeting prep
• Help maintain digital filing systems and ensure documents are properly stored
• Support the execution of internal processes and projects during low call-volume hours

CLIENT PREPARATION AND FOLLOW UP

Ensure clients are properly prepared for meetings and have what they need for a smooth experience.

• Send pre-meeting checklists or required documents ahead of client sessions
• Confirm attendance and preparedness for key appointments
• Track follow-ups and ensure documents or forms have been returned on time

Although the responsibilities outlined above will form the core focus of your role, please note that your hiring manager may assign additional relevant tasks as needed to align with the evolving objectives of your position and the overall goals of our business.

ROLE QUALIFICATIONS

REQUIRED QUALIFICATIONS

• 1+ years of experience in a receptionist, front-desk, or customer support role
• Comfortable speaking and writing in both English and Spanish (bilingual fluency required)
• Strong organizational and multitasking skills
• Excellent phone etiquette and customer service mindset
• Tech-savvy and comfortable using email, VoIP phone systems, and digital tools
• Able to learn new platforms quickly and follow procedures with attention to detail
• Must have own webcam, microphone, and computer (relevant software and subscriptions provided)
• Excellent English verbal and written language proficiency (C1–C2 in CEFR Scale)
• Access to a quiet work area at home with reliable internet (50 Mbps or more)

PREFERRED ("NICE-TO-HAVE") QUALIFICATIONS

• Prior experience supporting professional services, accounting, or tax firms
• Experience using customer service scripts or standard operating procedures (SOPs)
• Exposure to project management or client relationship management tools (e.g., Monday.com, Notion, HubSpot)
• Familiarity with U.S. tax season rhythms and common administrative documents
• Curiosity or interest in accounting, business services, or bilingual support work

ROLE SPECIFICATIONS

• Base Salary:Q.9,000 monthly base salary 
• Role type: Full-time, remote
• Location: Guatemala
• Schedule: Monday to Friday, 9:00 a.m. – 6:00 p.m.
   

RECRUITING PROCESS

• Application / Screening: When you apply for this position, we will ask you a short questionnaire to get to know you a little bit better and ask you for some additional inputs to see if you qualify for the position. In addition, we will ask you to complete a short psychometric evaluation and a short English proficiency assessment. The idea is to explore if this is a good fit before moving forward.

• Skills Assessment: You will be asked to complete a few exercises and/or projects designed to recreate the work tasks that you will be responsible for if you are given the role. This helps us gauge your skill level as well as give you a better idea of the required work.

• Skills Assessment Interview: This is a 60 min - 90 min conversation where we further test your skills, learn about your previous working experiences, and evaluate culture fit to the role and company.

• Hiring Manager Final Interview: This is a 30 min - 60 min conversation with the position’s Hiring Manager (and potentially a few company team members) to get to know you better and to set the expectations and vision for the role.

The entire process usually takes anywhere between 2-4 weeks to complete depending on the seniority of the position.

 

CONTACT US

If you have any questions or run into any complications while submitting your application, please reach out to:

recruitment@trymeteor.com

+502 4466 9652