Customer Support Specialist
ROLE SUMMARY
ABOUT THE COMPANY
Blind Corners & Curves We are a family-owned and operated manufacturing business in the USA, and we are growing! We offer a supportive family culture. Our company culture provides an environment where you will work alongside long-term employees who are dedicated to customer satisfaction. Our Corporate Values reflect honesty, quality, professionalism, and teamwork.
For more than 25 years, our commitment to quality service has resulted in our becoming one of our industry's most successful distributors of custom specialty window coverings. We are rated "Best of HOUZZ" Award for Service, A-PLUS Rated with The Better Business Bureau, and a multiple-year BBB Gold Star Award Recipient.
If you have lived in the United States or have excellent American-style English speaking and comprehension skills, you will find this to be a strong asset to your success in this position.
ABOUT THE ROLE
As a Customer Support Specialist, you will play a critical role in supporting the smooth running of day-to-day operations, reporting directly to company management and ownership. This role encompasses answering phones and interacting with customers, customer service, processing orders, and other office administration tasks and assignments. Alongside the opportunity for remote work, you'll enjoy a learning-rich environment and a supportive company culture. There are also ample opportunities for personal and professional growth, skill development, and upward mobility within the company.
While this position will bring tremendous growth and learning opportunities, it may not be for everyone. We think that this position will be a great fit for your career if you....
✅ Genuinely enjoy talking to people and get energized being around others (people person).
✅ Possess exceptional oral and written communication skills in American English.
✅ Are both highly organized and a systematic thinker, able to manage various tasks simultaneously.
✅ Have a proven track record in delivering exceptional customer service experiences.
✅ Work best with a mix of autonomy and team collaboration.
✅ Desire for a long term career with a family owned company where you will report directly to management and ownership.
If you like what you have read so far, and are in alignment with what you will read in the rest of this job description, we strongly encourage you to apply!
ROLE RESPONSIBILITIES
Customer Service:
- Answer customer inquiries via phone and email, ensuring quick and effective resolution.
- Provide product recommendations based on customer needs.
- Manage and resolve customer complaints to uphold the company’s reputation.
Office Administration:
- Support and oversee the entire fulfillment process end-to-end (quoting, delivery, installation, invoicing, follow up).
- Input key client data into the Customer Relationship Management software.
- Support the inventory procurement process.
Content Creation:
- Develop visual content for social media posts.
- Make basic edits to video deliverables to be posted on the website.
Note that while the above responsibilities are the primary focus for the role, the Customer Support Specialist role may also be assigned other tasks and projects to support the overall success of the team and the business as a whole.
ROLE QUALIFICATIONS
REQUIRED QUALIFICATIONS
- Previous customer service experience.
- Strong etiquette in phone and email communication channels.
- Possess exceptional oral and written communication skills in American English.
- Excellent organizational and time-management skills.
- Strong ability to work effectively in a team environment with minimal supervision.
- High proficiency in English, both written and spoken.
- Proficient in Microsoft Office (Word, Excel, PowerPoint) with an aptitude to learn new software and systems.
- Access to a computer and a quiet workspace at home with reliable internet (25 Mbps+ preferred).
PREFERRED QUALIFICATIONS
- Graphic design and/or video editing skills.
- Ability to systematize processes to automate tasks, proactively address common issues, and enhance work efficiencies.
- Have worked or studied in the United States.
- University degree or college diploma.
ROLE SPECIFICATIONS
- Base Salary: Q8,000 base salary.
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Role type: Full-time.
- Location: Guatemala (Remote - Work from home).
- Schedule: Monday to Friday: 8:00 AM - 5:00 PM MST.
RECRUITING PROCESS
- Application / Screening: When you apply for this position, we will ask you a short questionnaire to get to know you a little bit better and ask you for some additional inputs to see if you qualify for the position. In addition, we will ask you to complete a short psychometric evaluation and a short English proficiency assessment. The idea is to explore if this is a good fit before moving forward.
- Skills Assessment: You will be asked to complete a few exercises and/or projects designed to recreate the work tasks that you will be responsible for if you are given the role. This helps us gauge your skill level as well as give you a better idea of the required work.
- Skills Assessment Interview: This is a 60 min - 90 min conversation where we further test your skills, learn about your previous working experiences, and evaluate culture fit to the role and company.
- Hiring Manager Final Interview: This is a 30 min - 60 min conversation with the position’s Hiring Manager (and potentially a few company team members) to get to know you better and to set the expectations and vision for the role.
The entire process usually takes anywhere between 2-4 weeks to complete depending on the seniority of the position.
CONTACT US
If you have any questions or run into any complications while submitting your application, please reach out to:
carlos.escobar@trymeteor.com
- Department
- Customer Service
- Locations
- Guatemala City
- Remote status
- Fully Remote
- Monthly salary
- GTQ8,000
- Employment type
- Full-time
Customer Support Specialist
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