ROLE SUMMARY

ABOUT THE COMPANY

HiEnd Accents, founded in 2005 and based in Dallas, designs and creates luxury bedding, linens, decorative pillows, and home textiles that deliver quality and value. Family-owned and committed to personal service, the company offers a range of unique designs across styles and price points through its four brands, making it a preferred supplier for department stores, furniture retailers, interior designers, and boutique hotels nationwide. Known for its customer-first approach, fast shipping, and low order minimums, HiEnd Accents has earned recognition as the Best Top-of-Bed, Top Throw, and Top Decorative Pillow Supplier and has been named to the INC 5000 list of America’s fastest-growing companies in 2024 and 2025.

ABOUT THE ROLE

The Executive Assistant to the President plays a pivotal role in both companies’ continued growth and operational excellence. Reporting directly to the President, you will orchestrate critical projects—like new system rollouts and process improvements—while managing the day-to-day executive and personal matters that keep leadership focused on strategy. You’ll also own research initiatives, recruit key talent, and maintain the systems that underpin our productivity.

You’ll gain broad exposure to senior leadership, shape the way two growing brands operate, and develop advanced project-coordination skills in a supportive, learning-oriented environment.

This position is perfect for someone who:

✅ Sets and consistently meets exceptionally high standards of quality

✅ Balances critical thinking with proactive, take-initiative problem solving

✅ Is reliable and flexible—willing to adjust hours occasionally to meet urgent needs

✅ Thrives on structure and organization, keeping multiple projects on track

✅ Communicates clearly, respectfully and professionally in all interactions

ROLE RESPONSIBILITIES

1. Executive & Administrative Support

Ensure the President’s day is seamless by managing both business and personal priorities.

• Coordinate and optimize executive calendars: schedule, reschedule, and confirm meetings across time zones
• Arrange and manage all travel logistics: flights, accommodations, ground transport, and detailed itineraries
• Oversee personal errands and appointments: medical visits, gift sourcing, and expense submissions
• Prepare, reconcile, and submit monthly expense reports; monitor corporate card usage and reimbursements
• Serve as the primary point of contact for the President’s direct communications and ad-hoc requests

2. Project & Process Coordination

Drive critical initiatives from planning to launch, ensuring nothing falls through the cracks.

• Lead coordination of new system rollouts, process enhancements, and special projects from kickoff through delivery
• Develop and maintain high-level project plans (phases, milestones, owners) in Asana, Notion, or equivalent
• Proactively identify risks or delays, escalate when necessary, and propose actionable solutions
• Document workflows and update SOPs to ensure repeatable, scalable processes

3. Research & Problem Solving

Deliver the insights leadership needs to make informed decisions quickly.

• Conduct deep-dive research on business tools, vendors, and market trends; distill findings into clear recommendations
• Source and evaluate potential suppliers or service providers, summarizing pros, cons, and next steps
• Gather competitive and customer insights to support new initiatives or product launches
• Present key findings in one-page briefs or slide decks for leadership review

4. Task & Team Tracking

Hold cross-functional teams accountable and keep timelines on track.

• Monitor task completion across teams in Notion (or similar), sending reminders and tracking dependencies
• Maintain an action-item dashboard for the President’s weekly review, highlighting at-risk deliverables
• Follow up with assignees to confirm deadlines, clarify priorities, and escalate overdue items
• Coordinate handoffs between teams to ensure smooth transitions and clear ownership

5. People Operations & Recruiting Support

Enable seamless hiring and performance management as our headcount grows.

• Post job ads, screen incoming resumes, and reject unqualified candidates during initial reviews
• Schedule interviews, coordinate candidate assessments, and manage interview logistics
• Prepare welcome materials, arrange equipment, and process background checks for new hires
• Coordinate performance-review timelines, collect feedback, and send reminders to managers and employees
• Track recruiting metrics, maintain organized candidate pipelines, and update hiring progress reports

6. Office Systems & Communication

Keep our tools and communications organized, professional, and secure.

• Order office supplies, manage subscriptions, and coordinate vendor services for daily operations
• Organize and maintain shared drives, file systems, and databases with consistent naming conventions
• Draft, proofread, and send emails and correspondence on behalf of leadership
• Prepare meeting briefs, slide decks, and concise summaries for key discussions
• Handle high-trust, confidential assignments or special projects as needed

Although the responsibilities outlined above will form the core focus of your role, your hiring manager may assign additional relevant tasks as needed to align with evolving business objectives.

ROLE QUALIFICATIONS

REQUIRED QUALIFICATIONS

• 3+ years of experience as an executive or personal assistant
• Demonstrated expertise in coordinating projects and driving process improvements
• Highly organized and detail-oriented, with proven ability to manage multiple priorities
• Strong critical thinking and proactive problem-solving mindset
• Dependable and flexible, with willingness to provide occasional after-hours support for emergencies
• Comfortable adopting new tools and automating processes when possible
• Strong familiarity with AI-driven productivity tools
• Excellent English verbal and written communication skills (C1–C2 on CEFR scale)
• Must have own webcam, microphone, and computer (relevant software subscriptions provided)
• Access to a quiet home office in Guatemala with reliable internet (100 Mbps or more)

PREFERRED (“NICE-TO-HAVE”) QUALIFICATIONS

• Certification or formal education in project management (PMP, CAPM or equivalent)
• Prior experience supporting C-level leadership in e-commerce or consumer goods
• Familiarity with G Suite, Slack, Zoom, Asana, Notion and basic automation platforms
• Interest in process improvement, SOP development and data-driven decision making
• Bachelor’s degree in business administration, communications or related field

ROLE SPECIFICATIONS

• Base Salary: Q12,000 base salary.
• Role type: Full-time.
  
• Location: Guatemala (Remote - Work from home).
• Schedule: Monday to Friday: 8:00 AM - 5:00 PM.

RECRUITING PROCESS

• Application / Screening: When you apply for this position, we will ask you a short questionnaire to get to know you a little bit better and ask you for some additional inputs to see if you qualify for the position. In addition, we will ask you to complete a short psychometric evaluation and a short English proficiency assessment. The idea is to explore if this is a good fit before moving forward.

• Skills Assessment: You will be asked to complete a few exercises and/or projects designed to recreate the work tasks that you will be responsible for if you are given the role. This helps us gauge your skill level as well as give you a better idea of the required work.

• Skills Assessment Interview: This is a 60 min - 90 min conversation where we further test your skills, learn about your previous working experiences, and evaluate culture fit to the role and company.

• Hiring Manager Final Interview: This is a 30 min - 60 min conversation with the position’s Hiring Manager (and potentially a few company team members) to get to know you better and to set the expectations and vision for the role.

The entire process usually takes anywhere between 2-4 weeks to complete depending on the seniority of the position.

CONTACT US

If you have any questions or run into any complications while submitting your application, please reach out to:

carlos.escobar@trymeteor.com

+502 4466 9652