ROLE SUMMARY

ABOUT THE COMPANY

ADVODA Technology Solutions (ATS) is a technology consultancy that specializes in providing communication technology solutions for corporations, educational institutions, and government entities. Established in 2002, ATS offers a range of services from consulting to the orchestration of tailored technology solutions. What sets ATS apart is its commitment to simplifying complex IT transformations and ensuring smooth, efficient technology integration for its clients.

ABOUT THE ROLE

The Client Success Coordinator at ATS plays a crucial role in supporting the Client Success department's objectives of meeting and exceeding client expectations while expanding client engagement with their services. This position is essential for maintaining smooth operational workflows, contributing significantly to the overall efficiency and success of the team. The role provides an excellent opportunity for growth and development within a supportive and dynamic environment.

This position is perfect for someone who: 

✅ Is highly organized and pays meticulous attention to detail.
✅ Communicates effectively with a variety of stakeholders.
✅ Is proactive, combining initiative with critical thinking skills.
✅ Enjoys being a supportive team player, helping to achieve team objectives.
✅ Has experience as a virtual assistant or administrative coordinator.

ROLE RESPONSIBILITIES

Opportunity Alert Documentation

• Input new opportunities into NEXUS, the company CRM, from various lead sources.
• Ensure all relevant fields are accurately completed and communicate new opportunities to the sales team.
• Triage incoming opportunities, filtering out those that are not within scope.

Order Entry

• Review order entry forms submitted by Client Advocates for completeness and accuracy.
• Validate and input orders into the NEXUS system.
• Communicate with relevant parties to ensure orders are executed promptly.

CRM Upkeep

• Maintain and update CRM records with current client and provider information.
• Communicate with relevant stakeholders to fill in any missing information.
• Monitor and follow up on date-sensitive action items, ensuring timely completion.

Administrative Support

• Pull data from NEXUS and compile reports based on provided templates and guidelines.
• Assist in communications with clients and providers.
• Support the creation and maintenance of Standard Operating Procedures (SOPs) for the Client Success team.

Although the responsibilities outlined above will form the core focus of your role, please note that your hiring manager may assign additional relevant tasks as needed to align with the evolving objectives of your position and the overall goals of our business.

ROLE QUALIFICATIONS

REQUIRED QUALIFICATIONS

• Previous experience as a Virtual Assistant or in a similar administrative support role.
• Exceptional organizational and meticulous attention to detail.
• Great communication skills, both written and verbal.
• Proficiency in Google Workspace (Docs, Sheets, Slides, Forms, etc.).
• Experience in data entry and report building.
• Familiarity with CRM systems.
• Must have own computer, high-quality microphone, and webcam.
• Excellent English verbal and written language proficiency (C1-C2 on the CEFR scale).
• Access to a quiet work area at home with reliable internet (50 Mbps or more).

PREFERRED ("NICE-TO-HAVE") QUALIFICATIONS

• Business associate's or bachelor's degree.
• Data analytics certification or degree.
• Prior experience in a tech consultancy, IT solutions, or a related administrative role.
• Experience with business reporting tools and software.

ROLE SPECIFICATIONS

• Base Salary: Q9,000 base salary.
• Role type: Full-time.
  
• Location: Guatemala (Remote - Work from home).
• Schedule: Monday to Friday: 8:00 AM - 5:00 PM.

RECRUITING PROCESS

• Application / Screening: When you apply for this position, we will ask you a short questionnaire to get to know you a little bit better and ask you for some additional inputs to see if you qualify for the position. In addition, we will ask you to complete a short psychometric evaluation and a short English proficiency assessment. The idea is to explore if this is a good fit before moving forward.

• Skills Assessment: You will be asked to complete a few exercises and/or projects designed to recreate the work tasks that you will be responsible for if you are given the role. This helps us gauge your skill level as well as give you a better idea of the required work. 

• Skills Assessment Interview: This is a 60 min - 90 min conversation where we further test your skills, learn about your previous working experiences, and evaluate culture fit to the role and company. 

• Hiring Manager Final Interview: This is a 30 min - 60 min conversation with the position’s Hiring Manager (and potentially a few company team members) to get to know you better and to set the expectations and vision for the role.

The entire process usually takes anywhere between 2-4 weeks to complete depending on the seniority of the position. 

CONTACT US

If you have any questions or run into any complications while submitting your application, please reach out to:

recruitment@trymeteor.com

+502 4466 9652