ROLE SUMMARY

ABOUT THE COMPANY

Advoda Technology Solutions, known as ATS, is a renowned technology consultancy founded in 2002, specializing in innovative communication technology solutions for corporations, educational institutions, and government entities. ATS consults, advocates, and orchestrates tailored solutions, employing a rigorous vendor selection process and project management expertise. With deep knowledge in broadband and packet networking, they combine technical prowess with the ADVODA NEXUS, a 24/7 online portal, for comprehensive support throughout contract lifecycles. ATS stands as the trusted ally for businesses seeking strategic IT transformation.

ABOUT THE ROLE

The Account Manager, also known as Client Advocate (CA), is instrumental in building and expanding enduring relationships with our esteemed clients, focusing keenly on revenue retention and growth. Your role is to strategically enhance client relationships, ensuring their technological and business needs are proactively addressed and surpassed. In this role, you will contribute significantly to the client’s success and experience a pathway of professional growth by being an essential part of a team that facilitates the strategic IT transformation of businesses.


This position is perfect for someone who:


✅ Thrive on developing long-term, trusted partnerships.

✅ Enjoy helping clients solve problems and reach their goals.

✅ Feel energized by the challenge of finding new ways to add value.

✅ Have an eye for detail and keep client profiles, reports, and follow-ups well-organized.

✅ Are motivated by results and personal growth.

ROLE RESPONSIBILITIES

CLIENT RELATIONSHIP & GROWTH

• Build and maintain strong, ongoing relationships with all key client contacts, serving as their trusted advisor.
• Understand and anticipate client business needs, objectives, and challenges, ensuring alignment throughout projects and initiatives.
• Identify new business opportunities within existing accounts through upselling and cross-selling initiatives.
• Achieve growth objectives as outlined in your performance goals and bonus plan.
• Stay informed about emerging technologies (telecom, IT, AI, cloud, SaaS, security, etc.) and bring relevant insights to clients.
• Proactively engage with clients to ensure satisfaction and retention, handling MACD requests (Move, Add, Change, Disconnect) as their primary point of contact.

ACCOUNT & CONTRACT MANAGEMENT

• Keep detailed and up-to-date client records in Nexus CRM, including files, engagement logs, contacts, site/location info, and opportunity tracking.
• Review and validate client contracts and service orders to ensure accuracy and alignment with proposals and agreements.
• Prepare and present regular reports tracking key metrics, service inventories, and billing audits, helping clients make informed decisions.
• Maintain thorough documentation of approvals, contracts, vendor quotes, and all relevant records.
  

PROJECT, ORDER & VENDOR MANAGEMENT

• Oversee the full lifecycle of orders for FastTrack and complex projects, from verifying submissions to tracking progress and closing orders.
• Collaborate with lead consultants on new project sales processes, assisting with proposal development, presentations, and post-meeting follow-ups.
• Handle complex quoting directly and guide the Support Coordinator team on transactional quotes.
• Audit and submit vendor quote requests, track outstanding quotes, and ensure proposals are accurate and complete.
• Coordinate with vendors and suppliers to meet client requirements, ensuring smooth execution and timely delivery.

SUPPORT & ESCALATION HANDLING

• Act as the primary point of contact for all repair escalations, ensuring prompt issue resolution and clear communication throughout.
• Document and share escalation processes with clients and vendors to maintain transparency.
• Proactively monitor open issues and follow up regularly to ensure progress and closure.

Although the responsibilities outlined above will form the core focus of your role, please note that your hiring manager may assign additional relevant tasks as needed to align with the evolving objectives of your position and the overall goals of our business. 

ROLE QUALIFICATIONS

REQUIRED QUALIFICATIONS

• Proven experience in key account management.
• Exceptional organizational and relationship management skills.
• Strong communication and presentation skills, comfortable interacting with clients and suppliers at all levels.
• Proven ability to manage multiple client accounts and priorities simultaneously.
• Analytical mindset with the ability to identify actionable insights from data.
• Proficient in Google Workspace and familiar with CRM software.
• Must have own webcam, microphone, and computer (relevant software and subscriptions provided).
• Excellent English verbal and written language proficiency (C1–C2 in CEFR Scale).
• Access to a quiet work area at home with reliable internet (50 Mbps or more).

"NICE-TO-HAVE" QUALIFICATIONS

• Familiarity with CRM platforms.
• Sales experience or knowledge of Key Account Management.
• Degree or diploma in Business, IT, or a related field. 

ROLE SPECIFICATIONS

• Base Salary: Q23,000 monthly base salary depending on experience.
• Role type: Full-time.
  
• Location: Guatemala (Remote - Work from home).
• Schedule: Monday to Friday: 8:00 AM - 5:00 PM.

RECRUITING PROCESS

• Application / Screening: When you apply for this position, we will ask you a short questionnaire to get to know you a little bit better and ask you for some additional inputs to see if you qualify for the position. In addition, we will ask you to complete a short psychometric evaluation and a short English proficiency assessment. The idea is to explore if this is a good fit before moving forward.

• Skills Assessment: You will be asked to complete a few exercises and/or projects designed to recreate the work tasks that you will be responsible for if you are given the role. This helps us gauge your skill level as well as give you a better idea of the required work. 

• Skills Assessment Interview: This is a 60 min - 90 min conversation where we further test your skills, learn about your previous working experiences, and evaluate culture fit to the role and company. 

• Hiring Manager Final Interview: This is a 30 min - 60 min conversation with the position’s Hiring Manager (and potentially a few company team members) to get to know you better and to set the expectations and vision for the role.

The entire process usually takes anywhere between 2-4 weeks to complete depending on the seniority of the position. 

CONTACT US

If you have any questions or run into any complications while submitting your application, please reach out to:

carlos.escobar@trymeteor.com

+502 5389 9183